Shipping, Returns and Cancellation Policy
Shipping
Prints: Each piece will be packaged up safely to protect your order. All prints except the 8x10” prints are wrapped in acid free tissue paper with a compliment slip around it. If there is a short personalised message included in the order, it is written on this compliment slip. The final print is then carefully packaged in a strong cardboard postal tube or a strong cardboard rectangular box. The 8x10” prints are shipped flat in a plastic sleeve with a strong cardboard backing board. If there is a short personalised message included in the order, it is written on this compliment slip, which is placed within the plastic sleeve. The final print is then carefully packaged in a cardboard postal envelope with a Do Not Bend sticker. If you’re ordering multiple prints they may be shipped together, therefore if you require individual items packaged separately, the prints will need to be ordered separately.
Shipping within Ireland is sent by A Post standard postal service. Overseas Shipping is sent by either A Post registered or A Post express postal service. If your country is not available on the drop down checkout menu, please contact us at hello@jasonogorman.ie to find out can we ship to you.
Postcards, greeting cards and calendars may be shipped separately to the prints. Prints may also be shipped separately. Please check AnPost.com for delivery lead times, which may vary. We are not responsible for A Post delays in postage as we have no control as to how long delivery takes once the order is handed over to An Post.
If we receive a return to sender post due to incomplete address or uncollected from postal depot, we will contact you via the email provided during purchase to arrange collection or another arrangement.
We are not responsible for any additional levies / customs / import taxes incurred by the buyer or the recipient. We are not responsible for any lost post due to incorrect entry of shipping address by the customer. Regarding custom messages, We are not responsible for any typos or incorrect spellings made by the buyer, i.e. the message is written as supplied unless contacted prior to shipping at hello@jasonogorman.ie.
Original Art can be collected or can be sent by An Post registered post.
Specials (Framed prints) are for collection only.
Please contact hello@jasonogorman.ie for any shipping queries.
Returns Policy
Returns are accepted returns within 30 days of receipt of your shipment, for products that were damaged during shipping. Please send us an email to hello@jasonogorman.ie if you have received a damaged item. Prints must be returned in original condition and in the original, undamaged packaging not later than 14 days from the day of the decision to cancel. We reserve the right to refuse any returns, that do not fulfil these criteria. Please note that you are responsible for the shipping back to us. Returns happen at your expense (shipping costs are to be paid by you). In the event we find fault, we reserve the right to recover our fees and expenses from you. In the event we do not find fault, we will offer a replacement or a refund of the order. The original shipping charge is not refundable. We are not responsible for any external factors e.g. humidity etc. that may affect the print after a reasonable time after purchase. We do not offer exchanges on the prints or original art or commissions.
Cancellation Policy
You have the right to cancel your order within 14 working days from the date you received your order. To cancel your order please contact us at hello@jasonogorman.ie
Provided your order has not been dispatched, you will not be charged for any postage costs. If your order has already shipped, please see our Returns policy regarding shipping costs. Cancellations cannot be made on special orders, commissions or prints which has been specially printed at the buyer’s request.
After sales customer assistance
Please allow additional time for postal delivery during busy seasonal times. Please send us an email to hello@jasonogorman.ie for any after sales assistance.
Commissions
Please refer to the terms and conditions set out prior to a Commission. By purchasing a commission, you agree to these terms.
Got Questions? We’re here to help….
If you can’t find the answer you’re looking for, just pop us an email at hello@jasonogorman.ie & we’ll get back to you as soon as possible :-)